Built by an AI engineering team, for work that cannot afford a wrong answer
AnswerWeave is a product of Hazen Technologies, a technology company that builds AI systems for legal, healthcare, logistics, finance and construction.
- Operating since
- 2017
- Based in
- Parkland, Florida
- Industries
- Legal, healthcare, logistics, finance, construction
What this team builds
HazenTech’s engineering work spans generative AI and LLM fine-tuning, machine learning, natural language processing, computer vision, predictive analytics and cloud infrastructure — built for the operations that run on them. AnswerWeave is one product of that team. Three others already in production:
Pre-Lit CoPilot
Reads long PDFs in under a minute, pulls the key data out and opens cases from it — each with a confidence score attached, which is the same discipline this assistant applies to an answer.
CloudLoom
Check processing built on document recognition, with real-time tracking and automated workflows across multi-state operations.
AI Legal Assistant
Scans case files, flags the issues a reviewer would, and improves from the corrections it is given.
Where the refusal discipline comes from
The document-heavy end of that work — legal, healthcare, logistics — is where this product came from. Those are domains where a confident wrong answer is not an embarrassment, it is a consequence: a misread claim, a missed filing deadline, a shipment routed on a number nobody checked.
Build enough of those and you stop being impressed by a model that always has something to say. Any vendor can show you a demo where the assistant answers. The harder engineering problem — and the one our own clients would catch first — is an assistant that declines cleanly when your pages do not cover the question, instead of assembling something plausible out of a language model’s general knowledge.
Answer from the file, not from memory
A system that answers from general knowledge instead of the document in front of it is the failure mode every one of these industries is organised against. This one works the other way: it searches your pages twice, by meaning and by wording, and answers from what it finds there.
When it is not in there, say so
Every answer is scored before it is given. Below the confidence threshold the assistant changes what it says rather than lowering the quality of a guess — because in the work this team does, a confident wrong answer is worse than no answer, and somebody acts on it.
Show your working
Answers carry the pages they came from, chosen from what the assistant actually used rather than whatever ranked highest. On a weak answer the citations are removed instead of decorating it — which is the part no competitor can screenshot.
A dedicated product team, with an engineering company behind it. That combination is the point: one product to get right, and the people who shipped the others to draw on. It also means you can reach someone who actually builds the thing, and that we would rather publish what the product does not do yet — on the security page and elsewhere — than let you discover it after signing.
Who this is not for
If you run a support organisation with a helpdesk and seat licences, this is not the right tool and we would rather say so now than after you have paid for it. There are products built for deflecting ticket volume, and they are better at that than we are.
AnswerWeave is built for businesses whose website is their main sales channel — where the questions arrive before the sale rather than after it. Those questions are also the most honest sales pipeline you have, which is why the assistant captures them as leads instead of letting them evaporate at midnight.
About Hazen Technologies
Hazen Technologies Inc. has operated since 2017 out of Parkland, Florida, working across legal, healthcare, logistics, finance and construction. The legal side is where AnswerWeave’s requirements were hardest — which is why the site has a page written specifically for law firms.
If you want the wider picture of the company — the services, the case studies, the people — that lives on hazentech.com.
Getting in touch
The fastest way to judge whether this works for your content is to try it — the free plan needs no card, and the assistant in the corner of the home page is running on our own pages if you want to try to break it first. For anything else, including questions about the company, HazenTech’s contact page reaches us.