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Terms of Service

Effective date:

1. Agreement to these Terms

These Terms of Service (the “Terms”) are a binding legal agreement between you and Hazen Technologies Inc (“AnswerWeave,” “we,” “us,” or “our”), a Florida corporation. Our correspondence address for notices under these Terms is 7957 N University Dr #1004, Parkland, FL 33067, USA; our registered office is on file with the Florida Division of Corporations. These Terms govern your access to and use of the AnswerWeave service and any related websites, applications, and application programming interfaces we make available (collectively, the “Service”).

By creating an account, clicking an “I agree” button, executing an order form that references these Terms, or otherwise accessing or using the Service, you (“you” or “Customer”) agree to be bound by these Terms. A timestamped record of your acceptance, including the IP address of the accepting device, is retained as evidence of assent. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have full legal authority to bind that organization, and “you” and “Customer” will refer to that organization.

If you do not agree to these Terms, do not access or use the Service.

Electronic signature. You agree that electronic manifestations of assent (including clicking “I agree,” creating an account, or signing electronically) constitute a valid signature under the U.S. federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and, in Florida, under the Florida Uniform Electronic Transaction Act (Fla. Stat. § 668.50).

Business use only. The Service is intended for use by businesses, sole proprietorships, and other legal entities in connection with their commercial activities. It is not offered to consumers for personal, family, or household purposes, and consumer protection statutes that apply only to consumer transactions (including, without limitation, the EU Consumer Rights Directive) do not apply to your use of the Service.

2. Definitions

  • Affiliate means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
  • Applicable Law means all laws, regulations, orders, and rules of any governmental authority applicable to a party's performance under these Terms.
  • Confidential Information is defined in §11.
  • Customer Content means any content, data, materials, or information you or your End Users provide to or generate through the Service, including URLs and web content submitted for indexing, uploaded files, chat messages, configuration, and prompts.
  • DPA means the Data Processing Addendum we make available at answerweave.ai/dpa, as updated from time to time.
  • End User means any individual who interacts with an assistant you have deployed, including visitors to your website or application.
  • End-User Data means Personal Information (as defined in the Privacy Policy) collected from or about End Users through their interaction with an assistant.
  • Fees means the subscription, usage, and other fees payable for the Service, as described in the Service dashboard or an Order Form.
  • Order Form means an ordering document or online subscription selection that references these Terms.
  • Privacy Policy means our privacy policy at answerweave.ai/privacy.
  • Subscription Term means the term of a subscription as set out in the Order Form or dashboard, together with any renewals under §9.
  • Third-Party Services means products, services, applications, or content provided by third parties that interoperate with the Service.

3. The Service

Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Service for your internal business purposes and, where the Service enables it, to deploy assistants on your own web properties for interaction with End Users.

The features, quotas, and service limits available to you are those of the subscription plan you have selected and are described in the dashboard. We may from time to time add, modify, or discontinue features. Where a change would materially reduce the core functionality of your paid plan, we will use commercially reasonable efforts to give you at least thirty (30) days' prior notice, and you may terminate the affected subscription for a pro-rata refund of prepaid, unused Fees.

4. Your account

  • You must be at least eighteen (18) years old and legally capable of entering into a binding contract to create an account.
  • You are responsible for all activity that occurs under your account and for the acts and omissions of anyone who accesses the Service using your credentials, whether or not authorized.
  • You must provide accurate, current, and complete information when registering and keep it up to date.
  • You must keep your credentials confidential and notify us promptly at support@answerweave.ai of any actual or suspected unauthorized access to your account.
  • We may verify your identity, business, or authority to bind your organization at any time.

5. Acceptable use

5.1 Prohibited conduct

You will not, and will not permit any End User or third party to:

  • use the Service in violation of any Applicable Law or third-party right;
  • use the Service to send, store, or transmit content that is unlawful, defamatory, obscene, harassing, hateful, infringing, or otherwise harmful;
  • use the Service to send unsolicited communications, spam, or promotional material in violation of anti-spam laws (including the CAN-SPAM Act, CASL, or the ePrivacy Directive);
  • use the Service to create, train, or improve a competing product; benchmark or compare the Service against competing products for publication without our prior written consent; or copy any feature, function, or interface of the Service;
  • reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, algorithms, or underlying ideas of the Service, except to the extent this restriction is prohibited by Applicable Law;
  • interfere with, disrupt, damage, or gain unauthorized access to the Service, related systems or networks, or the accounts of other users;
  • circumvent or attempt to circumvent any rate limit, quota, authentication, access control, or usage restriction;
  • use any automated method (bot, scraper, crawler, or similar) to access, extract data from, or interact with the Service, other than the assistants provided by us and used as intended;
  • remove, alter, or obscure any proprietary notice or brand attribution displayed by the Service, except where the Service expressly enables you to do so;
  • upload viruses, worms, ransomware, or other malicious code, or content designed to disrupt or damage other systems;
  • use the Service to provide legal, medical, financial, tax, or other professional advice to End Users in a manner requiring a licensed professional to provide it, without appropriate disclaimers, disclosures, and human oversight as required by Applicable Law.

5.2 Trade and sanctions compliance

You represent and warrant that: (a) you and, to your knowledge, your Affiliates and users, are not located in, ordinarily resident in, or organized under the laws of any country subject to comprehensive U.S. sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); (b) you are not identified on the U.S. Department of the Treasury's Specially Designated Nationals and Blocked Persons List, the U.S. Commerce Department's Denied Persons List or Entity List, or any comparable government restricted-party list; (c) you will not use the Service to violate U.S. or other applicable export-control or economic sanctions laws or regulations; and (d) you will comply with the U.S. Foreign Corrupt Practices Act, the UK Bribery Act, and all other anti-corruption laws applicable to your activities.

5.3 Enforcement

We may investigate suspected violations of this §5 and take reasonable enforcement action, including removing offending content, suspending or terminating access, and reporting activity to law enforcement. We are not required to monitor Customer Content but reserve the right to do so and to remove content we reasonably believe violates these Terms or Applicable Law.

5.4 Copyright and DMCA notice-and-takedown

We respect intellectual-property rights and comply with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe that content accessible through the Service infringes your copyright, send a written notice containing the information required by 17 U.S.C. § 512(c)(3) to our designated agent at support@answerweave.ai (subject line: “DMCA Notice”), or by mail to Hazen Technologies Inc, Attn: DMCA Agent, 7957 N University Dr #1004, Parkland, FL 33067, USA. We will process valid notices in accordance with the DMCA, including counter-notice procedures. Repeat infringers may have their accounts terminated.

6. Customer Content

You retain all right, title, and interest in and to Customer Content. You grant us and our subprocessors a worldwide, non-exclusive, royalty-free, sublicensable licence during the Subscription Term to host, copy, cache, transmit, process, index, embed, and display Customer Content solely as necessary to provide, secure, and improve the Service for you and your End Users, and to comply with Applicable Law. This licence terminates as described in §10, subject to reasonable operational persistence in backups.

You represent and warrant that (a) you have all rights, licences, consents, and permissions necessary to submit Customer Content to the Service and to grant the licences in this §6; (b) Customer Content and our authorized use of it in accordance with these Terms will not violate any Applicable Law or infringe or misappropriate any third-party right; and (c) you are responsible for the accuracy, quality, and legality of Customer Content and for the means by which you acquired it.

We do not use Customer Content or End-User Data to train, fine-tune, or improve foundation models offered by third parties, and we contractually restrict third-party model providers from doing so on our behalf. We may generate and use anonymized, aggregated statistics derived from your use of the Service to operate, secure, and improve the Service, provided such statistics do not identify you, any End User, or your Confidential Information.

7. AI-generated content

The Service uses large language models, embedding models, and retrieval techniques to generate responses (“AI Outputs”). You understand and agree that:

  • AI Outputs may be inaccurate, incomplete, outdated, biased, offensive, or otherwise unsuitable for any particular purpose;
  • AI Outputs are generated based on statistical patterns and the content you supply, and may not reflect current, verified, or authoritative information;
  • AI Outputs do not constitute legal, medical, financial, tax, accounting, or other professional advice, even where you are a licensed professional and the assistant is deployed on your professional website;
  • you are solely responsible for reviewing AI Outputs before relying on them and for any decisions or actions taken based on them;
  • you will configure your assistant with content, prompts, and instructions appropriate for your regulatory environment;
  • you will provide clear notices to End Users on any page or property where an assistant is embedded, including a statement that the assistant is an artificial-intelligence system, that responses may be incorrect, and that professional advice should be sought before acting on any response; and
  • you are solely responsible for compliance with the professional-conduct rules and industry regulations applicable to you, including without limitation the Rules Regulating The Florida Bar (including Rules 4-1.1 (competence, including technology), 4-5.3 (responsibilities regarding nonlawyer assistants), 4-5.5 (unauthorized practice of law), and 4-7 (information about legal services)) or the equivalent rules of any other jurisdiction, HIPAA, GLBA, FINRA, MiFID II, and equivalent regimes.

Because AI Outputs are generated in whole or in part from Customer Content and third-party models, no party can guarantee that AI Outputs are original, non-infringing, or free of third-party rights. Attribution and citation features are informational only and do not constitute legal source-of-truth.

8. Data protection and End Users

As between the parties, you are the controller of End-User Data collected through assistants you deploy, and we act as your processor with respect to such data. You are solely responsible for (a) providing appropriate notices (including a privacy policy) on the properties where you deploy an assistant; (b) obtaining and documenting any consents required by Applicable Law (including cookie/similar-technology consent, sensitive-data consent, and, for children's data, verifiable parental consent); (c) determining the lawfulness, purpose, and legal basis for processing End-User Data; and (d) responding to End-User requests to exercise their rights under Applicable Law, with our reasonable cooperation.

Where Applicable Law requires a written data processing agreement between controller and processor (including under Article 28 of the GDPR/UK GDPR, the CCPA/CPRA, or the LGPD), the DPA is incorporated into these Terms and governs our processing of End-User Data on your behalf. In case of a conflict between the DPA and these Terms with respect to Personal Information, the DPA controls.

Our collection and use of information about you and your account is described in the Privacy Policy.

9. Fees, billing, and taxes

9.1 Fees

Fees for paid plans are described in the dashboard or applicable Order Form. Except as expressly stated in these Terms or an Order Form, Fees are non-refundable and payment obligations are non-cancellable. All Fees are stated in U.S. dollars unless otherwise indicated.

9.2 Automatic renewal

Paid subscriptions automatically renew at the end of each Subscription Term for a further period equal to the then-current term (monthly for monthly plans, annual for annual plans), at our then-current list price, unless you cancel through the dashboard before the renewal date. We do not currently send renewal reminders, so please note your renewal date if that matters to you; your current plan and renewal date are always visible in the dashboard. You may cancel a paid subscription at any time from the dashboard; cancellation takes effect at the end of the then-current Subscription Term, and you retain access to paid features until then.

9.3 Payment method

Fees are processed by our payment processor (currently Stripe). By providing a payment method, you authorize us and our payment processor to charge that method for all Fees when due. If a payment fails, we may retry the charge and, after reasonable notice, suspend the Service. Suspension does not relieve you of the obligation to pay Fees accrued for the affected period.

9.4 Fee changes

We may change our Fees. For changes affecting the price of an existing subscription, we will provide at least thirty (30) days' notice, and the change will take effect at the start of your next renewal term. If you do not agree to the change, you may cancel before the change takes effect.

9.5 Taxes

Fees are exclusive of taxes, levies, and duties, including without limitation U.S. federal, state, and local sales and use taxes, value-added tax (VAT), goods and services tax (GST), and similar taxes imposed by any jurisdiction (“Taxes”). You are responsible for all Taxes associated with your purchase of the Service, other than taxes based on our net income. Where we are required to collect Taxes, they will be added to your invoice.

9.6 Chargebacks and disputes

If you believe a charge is incorrect, you must notify us within sixty (60) days of the invoice date; failure to do so waives any right to dispute that charge. Initiating a chargeback with your card issuer without first contacting us in good faith constitutes a material breach of these Terms and authorizes us to suspend or terminate the Service.

9.7 Refunds

Fees are non-refundable except: (a) as required by Applicable Law; (b) where we terminate for our own convenience under §10; (c) where we materially reduce the core functionality of your paid plan and you terminate under §3; or (d) as expressly stated in a written Order Form.

10. Cancellation and termination

10.1 By you

You may cancel a paid subscription at any time from the dashboard. Cancellation takes effect at the end of your then-current Subscription Term; you will not receive a refund for the unused portion of that term except as stated in §9.7.

10.2 By us for cause

We may suspend or terminate your access to the Service, in whole or in part, if: (a) you materially breach these Terms and fail to cure the breach within ten (10) days of written notice (or immediately, if the breach is not curable); (b) you fail to pay Fees when due and do not remedy the failure within ten (10) days of notice; (c) required by Applicable Law or an order of a governmental authority; (d) we reasonably believe your continued use poses a security, legal, or reputational risk to us, other customers, or third parties; or (e) you become insolvent, make an assignment for the benefit of creditors, or a petition in bankruptcy is filed by or against you.

10.3 By us for convenience

We may terminate any subscription for convenience on ninety (90) days' notice, in which case we will refund the pro-rated portion of any prepaid, unused Fees.

10.4 Effects of termination

On termination: (a) your right to access the Service ends; (b) we will retain Customer Content for thirty (30) days to permit you to export it, after which we will delete it from active systems within sixty (60) days of your written request, except where retention is required by Applicable Law (deletion is performed manually, so ask us if you need confirmation that it has completed); (c) any Fees that have accrued become immediately due and payable; and (d) provisions of these Terms that by their nature should survive (including §§6 (last paragraph), 7, 9, 11–17, and 19) survive termination.

11. Promotional codes and discounts

From time to time we may offer promotional codes, trials, credits, or discounted subscriptions (“Promotions”). Promotions are marketing incentives and not a purchased entitlement. Unless expressly stated otherwise in the Promotion terms:

  • Promotions are non-transferable and have no cash value;
  • Promotions may not be combined with other offers unless stated;
  • each account may redeem a Promotion once; we may reject or invalidate redemptions that we reasonably determine to be duplicative, fraudulent, or abusive;
  • Promotions expire on the earlier of the date stated in the Promotion, the exhaustion of any redemption cap, or the end of the granted period;
  • we may modify, suspend, or discontinue any Promotion at any time before redemption;
  • we may revoke a redeemed Promotion, ending the associated tier upgrade, credit, or discount going forward, if we reasonably determine that the Promotion was obtained through fraud, error, misrepresentation, or violation of these Terms; where required by Applicable Law; or where a Promotion was issued in error. Revocation is prospective only and does not entitle us to bill retroactively for the period the Promotion was in effect;
  • on revocation of a Promotion, continued use of the Service will be billed at the then-current standard rate for the applicable plan;
  • we will notify you by email within a reasonable time following any Promotion revocation.

12. Confidentiality

“Confidential Information” means non-public information disclosed by one party (the “Discloser”) to the other (the “Recipient”) that is designated confidential or that would reasonably be understood to be confidential given its nature and the circumstances of disclosure. Confidential Information includes the Service's non-public features, roadmap, security posture, benchmark data, and pricing (ours); and Customer Content, business plans, and End-User Data (yours).

The Recipient will: (a) protect Confidential Information with the same degree of care it uses for its own confidential information, and not less than reasonable care; (b) use Confidential Information only to exercise rights and perform obligations under these Terms; (c) limit access to those who need it and are bound by written obligations at least as protective as this §12; and (d) not disclose Confidential Information to any third party without the Discloser's prior written consent.

Confidential Information does not include information that (i) is or becomes publicly known through no fault of the Recipient; (ii) was known to the Recipient before disclosure without confidentiality obligations; (iii) is received from a third party without breach of any obligation; or (iv) is independently developed without use of Confidential Information. The Recipient may disclose Confidential Information as required by law or legal process, provided that, where legally permitted, it gives the Discloser prompt notice and reasonable cooperation to seek a protective order.

13. Intellectual property

As between the parties, we own all right, title, and interest in and to the Service, including the software, models, algorithms, designs, user interfaces, documentation, and all improvements to and derivative works of any of the foregoing, and all associated intellectual property rights. Except for the limited rights expressly granted in these Terms, no other rights or licences are granted to you, by implication, estoppel, or otherwise.

If you provide us with suggestions, ideas, feedback, or recommendations regarding the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use and exploit the Feedback for any purpose, without attribution or compensation to you.

Our trademarks, logos, and brand elements are our property. You may not use them without our prior written consent, except that you may make a factual, non-misleading reference to your use of the Service.

14. Warranties and disclaimers

14.1 Limited warranties

Each party represents and warrants that it has the legal power and authority to enter into these Terms and that its performance will not conflict with any other agreement.

We warrant that during a paid Subscription Term the Service will perform materially in accordance with its then-current documentation. Your exclusive remedy and our sole liability for a breach of this warranty is, at our option, (a) to correct the non-conformity, or (b) if we cannot do so within a reasonable time, to terminate the affected subscription and refund the pro-rated portion of any prepaid, unused Fees.

14.2 Disclaimer

EXCEPT AS EXPRESSLY STATED IN §14.1, THE SERVICE AND ALL AI OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE; OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, AND THIS DISCLAIMER APPLIES ONLY TO THE EXTENT PERMITTED BY LAW.

15. Limitation of liability

15.1 Exclusion of indirect damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, DATA USE, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Aggregate cap

THE AGGREGATE LIABILITY OF EACH PARTY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY YOU TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100), WHICHEVER IS GREATER.

15.3 Carve-outs

The limitations in §§15.1 and 15.2 do not apply to: (a) either party's indemnification obligations under §16; (b) either party's breach of the confidentiality obligations in §12; (c) a party's gross negligence, willful misconduct, or fraud; (d) your payment obligations under §9; (e) your violation of §5 (Acceptable Use) or §13 (our intellectual property); (f) claims arising under the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. §§ 501.201 et seq.) to the extent they cannot be limited; or (g) any liability that cannot be limited or excluded under Applicable Law, including death or personal injury caused by negligence and any statutory rights that cannot be waived.

15.4 Essential purpose

The parties have agreed that the limitations in this §15 apply even if a remedy fails of its essential purpose and are an essential basis of the bargain between them.

16. Indemnification

16.1 By us — intellectual property

We will defend you against any third-party claim alleging that the Service, as provided by us and used by you in accordance with these Terms, infringes such third party's U.S. patent, copyright, trademark, or trade-secret rights (“IP Claim”), and pay any damages finally awarded by a court of competent jurisdiction or agreed by us in settlement. Our obligation under this §16.1 does not apply to any claim arising from: (a) Customer Content or your instructions to the Service; (b) modifications to the Service not made or authorized by us; (c) combination of the Service with items not provided by us, where the claim would not have arisen but for the combination; (d) your continued use of the Service after we have notified you to stop; or (e) any AI Output. If an IP Claim occurs, or we reasonably believe one may occur, we may, at our option and expense, (i) modify the Service to be non-infringing while retaining substantially equivalent functionality, (ii) obtain a licence for your continued use, or (iii) terminate the affected subscription and refund the pro-rated portion of any prepaid, unused Fees. This §16.1 states our sole liability and your sole remedy for any IP Claim.

16.2 By you

You will defend us and our Affiliates, and our respective officers, directors, employees, and agents, against any third-party claim arising out of or relating to: (a) Customer Content or an End User's use of your assistant; (b) your breach of §5 (Acceptable Use), §6 (Customer Content warranties), or §7 (AI-generated content responsibilities); (c) your breach of Applicable Law or the professional-conduct rules of your industry; or (d) your negligence, willful misconduct, or fraud, and you will pay damages finally awarded or agreed in settlement.

16.3 Procedure

The indemnified party will (a) promptly notify the indemnifying party of the claim in writing; (b) give the indemnifying party sole control of the defence and settlement, provided that no settlement admitting liability of, or imposing non-monetary obligations on, the indemnified party may be entered without its prior written consent (not to be unreasonably withheld); and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnified party may participate in the defence at its own expense with counsel of its choice.

17. Third-party services

The Service integrates with or relies upon Third-Party Services, including language-model providers, payment processing, cloud infrastructure, and email delivery. Your use of Third-Party Services is subject to their own terms and privacy policies. We are not responsible for the acts, omissions, content, or accuracy of any Third-Party Service, and we make no representation regarding their availability or continued interoperability with the Service.

18. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days' notice by email to the address associated with your account or by a prominent notice in the Service. For non-material changes (including typographical corrections and formatting), notice is not required. If a material change materially and adversely affects your rights, you may terminate the affected subscription within thirty (30) days of the change taking effect for a pro-rated refund of any prepaid, unused Fees. Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms.

19. Governing law and dispute resolution

19.1 Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, and by applicable U.S. federal law (including, where relevant, the Federal Arbitration Act, 9 U.S.C. §§ 1–16). The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19.2 Informal resolution

Before filing a claim, each party agrees to try to resolve the dispute informally by sending a written notice describing the claim and desired resolution to the other party. The parties will negotiate in good faith for at least thirty (30) days after notice before initiating formal proceedings.

19.3 Venue and jurisdiction

Subject to §19.4, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Broward County, Florida, and waive any objection based on forum non conveniens.

19.4 Equitable relief

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information, without the need to post a bond or prove actual damages.

19.5 Waiver of jury trial and class actions

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST THE OTHER PARTY, WHETHER IN LITIGATION OR ARBITRATION. If a court of competent jurisdiction finds this waiver unenforceable as to any specific claim, that specific claim will proceed on a non-class basis in court, and the remainder of this §19 will remain in full force and effect.

19.6 Prevailing-party attorney's fees

In any action or proceeding to enforce or interpret these Terms, the prevailing party is entitled to recover its reasonable attorney's fees, expert-witness fees, and costs (including on appeal), consistent with the purpose of Fla. Stat. § 57.105 and applicable law, in addition to any other relief awarded.

19.7 Limitations period

To the maximum extent permitted by Applicable Law (including Fla. Stat. § 95.03), any claim arising out of or relating to these Terms or the Service must be brought within two (2) years after the cause of action accrues, or it is permanently barred.

20. General provisions

  • Entire agreement. These Terms, together with the Privacy Policy, DPA (where applicable), and any Order Form, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements and understandings, whether written or oral. In case of conflict, the order of precedence is: (1) Order Form, (2) DPA, (3) these Terms, (4) Privacy Policy, unless a document expressly states otherwise.
  • Severability. If any provision is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
  • Waiver. No failure or delay in exercising a right will operate as a waiver of that right. Any waiver must be in writing and signed by the waiving party.
  • Assignment. You may not assign or transfer these Terms or any right or obligation under them without our prior written consent. Any purported assignment in violation of this section is void. We may assign these Terms without your consent in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.
  • Force majeure. Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, government action, epidemic, labour dispute, internet or utility failure, or third-party service outages.
  • Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
  • No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
  • Publicity. Neither party may use the other's name or logo publicly without prior written consent, except that we may identify you as a customer on our website and in our marketing materials in a factual, non-misleading manner (you may opt out at any time by written notice to support@answerweave.ai).
  • Notices. Notices to us must be in writing and sent to support@answerweave.ai or by registered mail to Hazen Technologies Inc, 7957 N University Dr #1004, Parkland, FL 33067, USA. Notices to you may be sent to the email address associated with your account and will be deemed received when sent.
  • Government use. The Service is a “commercial item” as defined at 48 C.F.R. §2.101. If you are an agency of the U.S. government or you are procuring the Service on behalf of such an agency, you are granted only those rights customarily provided under these Terms.
  • Language. These Terms are executed in English. Any translation is provided for convenience only, and the English version controls in case of conflict.
  • Survival. The following sections survive expiration or termination of these Terms: §§ 6 (last paragraph — anonymized statistics), 7 (AI-generated content responsibilities), 9 (accrued Fees), 11 (Promotions revocation history), 12 (Confidentiality, for five (5) years or, for trade secrets, until the information ceases to qualify as a trade secret), 13 (IP), 15 (Limitation of liability), 16 (Indemnification for claims arising during the term), 19 (Governing law and dispute resolution), 20 (this §20), and any other provision that by its nature should survive.
  • Compliance with law. Nothing in these Terms is intended to require either party to violate Applicable Law, and any provision found to require such a violation will be modified to the minimum extent necessary to comply with law and preserve the parties' original intent.

21. Contact

Questions about these Terms can be sent to support@answerweave.ai or by mail to Hazen Technologies Inc, 7957 N University Dr #1004, Parkland, FL 33067, USA.